We Want You to Love Your AERE™
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’re not happy with your AERE™ fan, please contact our customer support team before sending anything back.
How to Request a Return
To start a return, please contact us first with your order number and the reason for your return. Our team will provide you with the correct returns address and instructions.
Please do not send your order to any address without contacting us first, as we cannot guarantee that returns sent without prior approval will be received or processed.
Return Requirements
To be eligible for a return:
- The item must be in its original condition.
- The fan should be returned with its original packaging and accessories where possible.
- You must provide your order number or proof of purchase.
- The return must be approved by our customer support team before being shipped.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund. If approved, your refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Need Help?
If you have any questions about a return or refund, contact our support team before sending your item back. We're here to help make the process as simple as possible.
Thank you for choosing AERE™.