At AERE™, we respect your privacy and are committed to protecting the personal information you provide when you visit our website or place an order. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
1. Information We Collect
When you place an order or interact with our website, we may collect information such as:
- Your name
- Email address
- Shipping and billing address
- Phone number
- Order and transaction details
- Information you provide when contacting customer support
- Device, browser, and website usage information
We only collect information that is reasonably necessary to operate and improve our business.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Arrange delivery of your AERE™ products
- Send order confirmations and delivery updates
- Respond to customer service requests
- Process returns and refunds
- Improve our website, products, and customer experience
- Prevent fraud and unauthorized transactions
- Send marketing communications where you have provided appropriate consent
3. Payment Information
Payments made through our website may be processed by third-party payment providers. AERE™ does not directly store your full credit or debit card details where payment processing is handled by these providers.
Your payment information is handled according to the applicable payment provider's privacy and security practices.
4. Cookies
Our website may use cookies and similar technologies to help provide a better browsing experience.
Cookies may be used to remember preferences, understand how visitors use our website, improve website functionality, and, where applicable, provide relevant marketing.
You can adjust your browser settings to restrict or disable cookies, although some website features may not function correctly as a result.
5. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted third-party service providers who help us operate our business, such as:
- Payment processors
- Shipping and delivery providers
- Website and hosting providers
- Customer service platforms
- Marketing and analytics providers
These providers only receive information necessary to perform their services for us.
6. Data Security
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Your Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of certain marketing communications
- Withdraw consent where processing is based on consent
To exercise any applicable rights, please contact our support team.
8. Marketing Communications
If you subscribe to our marketing communications, we may send you updates about AERE™, new products, promotions, and other information we believe may be relevant to you.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
9. Children's Privacy
Our website is not intended for children who are under the minimum age required to provide personal information under applicable law. We do not knowingly collect personal information from children.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties.
We recommend reviewing the privacy policy of any third-party website you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this page.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact our customer support team.
AERE™ — More Than a Fan. A New Essential.